The Velito assistant
Answers questions about Velito right away. When you need it, it hands you over to a person.
The assistant answers questions about using Velito: it explains the steps and takes you to the right place in the app with a button. Open it from the speech bubble at the top, from “Help” or with the ? key.
It doesn't do things for you: it doesn't create, change or send anything. It tells you how and where to do it.
It can make mistakes: check the important steps. Don't type passwords, card numbers or ID documents: they're not needed, and we remove them anyway before saving the conversation.
Talking to a person
Tap “Talk to a person”: the assistant sums up your question, you check it and send it. We reply within 24 hours: you'll find the answer under “My requests”, inside the assistant, and by email if you have one.
Your conversations
Conversations stay in your account so you can find them again, and among owners only you can see them. To improve the answers, Velito's founder may read them. If you delete your account, they go too. “New conversation” starts afresh.
Sending feedback
To tell us what's wrong or missing, tap “Send feedback” in the assistant: Velito's founder reads it. You can attach a screenshot.
Related articles
- Your business detailsName, contacts, VAT number and document details: where to change them and where they appear.
- Plans and pricingStarter and Pro, from launch. During the preview, the pilot included, everything is included and nothing is charged.
- CancellingToday there's nothing to cancel. Once subscriptions start, you'll be able to cancel any time.
Can't find the answer?
Ask the assistant: it answers right away and hands you over to a person when needed.
Can't find your answer? Write to us