When something goes wrong

The sign-in code doesn't arrive

Check the number or email, wait a minute and tap “Send it again”. The email may land in spam or promotions. Sign in the same way you did the first time: phone and email are two different accounts. If Velito says “This way of signing in isn't on yet”, use the other one.

The sign-in link doesn't work

The link works for an hour and only once. Ask for a new one, or type the code from the same email: that works even if you open the email on another device.

The microphone doesn't work or Velito doesn't understand

1. If Velito says the microphone is blocked, allow it in the browser settings (on iPhone: Settings › Safari › Microphone).
2. If you opened Velito inside WhatsApp or Instagram, open it in Safari or Chrome: the microphone works better there.
3. Speak close to the phone, in short sentences, and say numbers the way you'd say them to a colleague.
4. Before going on you can fix the words in the box, or type everything: Velito reads it just the same.

A quote line is at €0

It's a part or a job you mentioned that isn't in your price list: Velito never invents prices. Type the price in the line yourself. If you use it often, add it in Settings › Business › Price list: next time it's already there.

Wrong quantities or prices in a quote

Fix the line before sending: tap the quantity or the price to change it, and the totals update by themselves. If it keeps happening with the same word, check what that item is called in your price list.

WhatsApp opens without the client or with the wrong number

If the quote has no mobile number for the client, WhatsApp lets you pick the contact. If the number is wrong, fix it in the quote. Velito adds +39 to numbers typed without a country code: for a foreign number, type it with its own code.

My client can't open the PDF

The PDF link only exists with an account. It stops opening if the quote is marked declined, or once its validity plus 60 days has passed. In those cases, open the quote, tap “PDF” and send it as a file.

Photos won't upload

Check your connection: photos leave from your phone and may not get through on a weak signal. Pick one photo at a time, or a few together: Velito tells you how many it uploaded and which didn't, and you can retry just those. If Velito says it can't open a photo, try another one. While setting up your business you can add up to 10; add more later in the Website tab.

My website doesn't show or says it doesn't exist

Check in the Website tab that it's “Live”: as a draft, only you can see it. If you've just published or changed it, reload the page after a minute. If you connected your own domain, DNS can take up to 48 hours.

Velito's emails don't reach me

Look in Settings › Notifications: it shows which emails are switched on, and you can turn them on or off. Emails go to the address you sign in with or, if you sign in with your phone, to your business email. Check spam too.

Velito says it's done with AI for today

Each business has a daily cap for text written with AI. When you reach it, Velito carries on with its own rules and templates: quotes, text and replies still work, just a little simpler. It starts again the next day.

I lost what I was typing

Quote and job drafts stay on the phone: open the same screen again and they're there. If you signed out with “Sign out”, the drafts on that phone were cleared.

The app is slow or won't open

Check your connection: offline, Velito shows a page that says so. Close and reopen Velito, or reload the page. If it keeps happening, open the assistant and tap “Talk to a person”: tell us what happens.

I see another business's data

If you have more than one business, the name of the one you're looking at is at the top left: tap it to switch. The demo has two sample businesses.

Can't find the answer? Open the assistant and tap “Talk to a person”: we reply within 24 hours.